Blog
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How to get Extra 1-Year Warranty Free?
Dear Valued Customer,Thanks for buying HOSAFE products, we usually offer 1-year warranty from the order delivery date, if the product is defective in the warranty period, please contact the support te...
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How to get the User Manual?
Dear Valued Customer,Thanks for buying HOSAFE products, please scan the QR code on the card coming with the camera, select your camera model, and check the user manual or watch the tutorial video.You ...
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How to use the camera without a cell phone?
1. Install the HIP2P software on your computer via the link belowhttps://drive.google.com/file/d/1RT4QPCRMg--DESuLCz0JD6aw9gEgb0ES/view?usp=sharing2. Connect the camera to the router with a network ca...
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How to change the camera Time Zone?
Tap camera setting icon-->Time Setting-->You can see Phone Time Zone, then tap device time zone-->Select the same time zone as your Phone Time Zone (or you can search “what is my time zone” in Google)...
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How to add a camera without a network cable？
1. Plug in the power adaptor only (Do NOT connect the Ethernet cable)2. Open your phone Setting icon, go to WiFi Setting (WLAN Setting) page to find a temporary WiFi signal as “IPCAM-XXXXXX”, join the...
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How to add HX-2PT1 to PC software?
Please make sure your camera has been added to your phone app successfully.Download the latest version HiP2P software via below link:https://drive.google.com/file/d/1RT4QPCRMg--DESuLCz0JD6aw9gEgb0ES/v...
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How to change the password of the camera？
Tap camera setting icon-->Change password-->input Old password and New password and Confirm password-->tap Apply.
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How to share the camera with families？
Every camera can be managed by several Camhipro app1. After you set up the camera connected to your home WiFi, go to the setting page， find the top right share icon to get a QRcode please refer to...
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How to restore HIP2PClient software in MAC to initial (default) data？
Operation steps:1. Open the 'Finder', select 'Go' at the top and click 'Go to Folder'!2.Enter the following path "~/Library/Containers/com.hichip.HIP2PForMac", and click "Go"!3. Right-click and click ...
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What operating system is supported by the outdoor security cam？
Mobile devices support Android phone, iPhone, and iPadComputer supports windows system and MAC system
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What to do if I forget the camera password？
1. Delete the camera in Camhipro.2. Connect the camera to the power supply, press and hold the reset button for 20 seconds. The camera will emit a "boom" and then start to rotate. After the camera sto...
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What should I do if the pc software HIP2P says password error after changing the password on the mobile phone app?
After changing the password on the mobile phone, you also need to update the camera password on the computer, please refer to the below pictures:
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Why can't I access my camera remotely?
It may be that you have not configured the wireless network for the camera, please refer to the following figure to set:After the camera's wireless network configuration is successful, you can access ...
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How to record only alarm video instead of 24/7 video?
Tap camera setting icon-->SD card plan recording--> turn off the "Enable Recording"Tap camera setting icon-->Alarm management and notification-->turn on this "alarm recording to sd card"Please refer t...
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How to add a camera using a network cable？
1. Please connect the camera to the router with a network cable and connect the power adapter2.Open the app3.4.5.6.7.Will the camera's uid appear here8.9.Select router wifi and enter the password10....
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Why does the camera warning: Incorrect Password?
We just updated the firmware and fix the problem, please kindly go to the camera setting page to upgrade the camera firmware and test more, see if it works well.
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How to delete videos stored in SD card？
If you need to delete a video, you need to take out your SD card and delete it on the computer one by one. Or use the APP to format the entire SD card to delete all records (go to the Camhipro app --...
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How to turn on the Auto Tracking of the camera? Can sound trigger tracking?
Go to camera live view page, slide left 2 times at the bottom, you can see there is a“Intelligent Tracking” icon at the bottom, tap to turn on, then it will track the motions .For tracking, it is only...
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How to save motion events to SD card?
The camera supports 8~128G micro SD card (sd card is not in the package), insert the card when it is power off, turn on the camera and go to camera settinge page-->Alarm management and notification-->...
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How to make Floodlight work at night?
Open camera live view page on phone app, slide left twice at the bottom, tap "Night Vision Mode" icon, you can see "Ordinary", "Color" and "Intelligent". "Ordinary" means only IR LED work, black/white...
