Blog
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How to change the password of the camera？
Tap camera setting icon-->Change password-->input Old password and New password and Confirm password-->tap Apply.
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How to share the camera with families？
Every camera can be managed by several Camhipro app1. After you set up the camera connected to your home WiFi, go to the setting page， find the top right share icon to get a QRcode please refer to...
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How to restore HIP2PClient software in MAC to initial (default) data？
Operation steps:1. Open the 'Finder', select 'Go' at the top and click 'Go to Folder'!2.Enter the following path "~/Library/Containers/com.hichip.HIP2PForMac", and click "Go"!3. Right-click and click ...
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What operating system is supported by the outdoor security cam？
Mobile devices support Android phone, iPhone, and iPadComputer supports windows system and MAC system
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How to add HX-2PT1 to PC software?
Please make sure your camera has been added to your phone app successfully.Download the latest version HiP2P software via blow link:https://drive.google.com/file/d/1y_jce7lksZFrlDeB04a39CXymjs9Tbb9/vi...
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What to do if I forget the camera password？
1. Delete the camera in Camhipro.2. Connect the camera to the power supply, press and hold the reset button for 20 seconds. The camera will emit a "boom" and then start to rotate. After the camera sto...
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What should I do if the pc software HIP2P says password error after changing the password on the mobile phone app?
After changing the password on the mobile phone, you also need to update the camera password on the computer, please refer to the below pictures:
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Why can't I access my camera remotely?
It may be that you have not configured the wireless network for the camera, please refer to the following figure to set:After the camera's wireless network configuration is successful, you can access ...
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How to record only alarm video instead of 24/7 video?
Tap camera setting icon-->SD card plan recording--> turn off the "Enable Recording"Tap camera setting icon-->Alarm management and notification-->turn on this "alarm recording to sd card"Please refer t...
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How to add a camera using a network cable？
1. Please connect the camera to the router with a network cable and connect the power adapter2.Open the app3.4.5.6.7.Will the camera's uid appear here8.9.Select router wifi and enter the password10....
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How to reset the camera？
1.Connect the camera to the power adapter2. Reset the camera to factory settings---Press and hold the reset button for 20 seconds. Hear “Dong” sound, and wait for the restart and stop turning.Reset bu...
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How to add a camera without a network cable？
1. Please take the camera and your phone nearby the WiFi router, about 1 to 3 feet.2. Plug in the power adaptor only (Do NOT connect Ethernet cable), after the camera stop turning, it means it is stan...
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Why does the camera warning: Incorrect Password?
We just updated the firmware and fix the problem, please kindly go to the camera setting page to upgrade the camera firmware and test more, see if it works well.
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How to delete videos stored in SD card？
If you need to delete a video, you need to take out your SD card and delete it on the computer one by one. Or use the APP to format the entire SD card to delete all records (go to the Camhipro app --...
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How to turn on the Auto Tracking of the camera? Can sound trigger tracking?
Go to camera live view page, slide left 2 times at the bottom, you can see there is a“Intelligent Tracking” icon at the bottom, tap to turn on, then it will track the motions .For tracking, it is only...
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How to save motion events to SD card?
The camera supports 8~128G micro SD card (sd card is not in the package), insert the card when it is power off, turn on the camera and go to camera settinge page-->Alarm management and notification-->...
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How to make Floodlight work at night?
Open camera live view page on phone app, slide left twice at the bottom, tap "Night Vision Mode" icon, you can see "Ordinary", "Color" and "Intelligent". "Ordinary" means only IR LED work, black/white...
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How to access the camera through the web?
You can access the camera on the local Web browser, just put in the camera's right IP address, user name and password. Currently only support IE browser (Internet Explorer). (Find the IP address in t...
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How to turn on Sound Alarm?
Please go to camera settinge page-->Alarm management and notification-->turn on "Motion detection alarm" and "When the alarm is triggered, the device issues a siren" in Action with Alarm.
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Can the power cord of the camera be extended?
If you need to extend the power adaptor cord, please do NOT extend at output lead, has to extend AC input lead, otherwise the camera may be damaged in 1 month when it is power shortage. It is easy to ...
