Contact Us
Get HOSAFE Support
Need help with a HOSAFE security camera, order, return, warranty, or product setup? Choose the right support option below so we can help you faster.
Need Help Choosing a Camera?
Not sure whether you need a 4G LTE camera, solar WiFi camera, or plug-in WiFi camera? Tell us where you plan to install it and whether WiFi is available there.
Customer Support
For product questions, troubleshooting, order support, warranty service, or return requests, please contact us by email or phone.
- Telephone: +1-888-651-0710
- Email: support@hosafe.com
- Response Time: Usually within 1–2 business days.
Popular Support Topics
Many setup and recording issues can be solved quickly with our step-by-step help guides.
Before You Contact Us
To help us assist you faster, please include the following information when contacting support:
- Your order number
- The product model or product link
- The app name you are using, such as UBox, AJCloud, EseeCloud, or O-KAM Pro
- A clear description of the issue
- Photos or videos if the product is not working properly
- The email address used for your order
Returns & Warranty Service
Please contact us before sending any product back. Return instructions and the correct return address will be provided after your request is reviewed.
Please do not return products to the shipping label address or any address found online without contacting us first. This helps avoid delays or lost packages.
Online Customer Support
HOSAFE currently provides online customer support for U.S. customers and eligible HOSAFE orders. If you need assistance, please email us at support@hosafe.com.
