October 2023
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How long can the SD card record, can it record 24*7?
This camera supports a 16G~128G micro sd card, usually a 32G sd card can save videos for 1 month, it is based on how often the camera is triggered per day. And if you do need it continues recording, g...
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Why doesn't the camera detect motion?
When your camera doesn't detect motionPlease follow the steps below to check your camera:1. Please check the installation position of the camera1.1 Please do not install the camera too high, because t...
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How to share the camera with families?
Please follow the below steps:After adding the camera to UBox APP, you are the administrator of the camera. If you have added a camera on phone A (administrator) and want to view it on phone B (new ph...
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My phone can not receive push message
If your mobile phone does not receive the alarm push, it may be that the push notification is turned off in your UBox APP.Enter the camera live broadcast interface---Tap the setting icon in the upper ...
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The time on the camera is different from that on the phone, how to change it?
If you want to change the camera time, please follow the steps below:1.Open the UBox APP → click the camera to enter the live view page → the setting icon in the upper right corner → “Synchronization ...
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How to format SD card?
Please follow the below steps to Format SD card via the APP:1. Open the UBox APP, enter the camera live view page2. Tap the setting icon in the upper right corner3. Tap “Memory card”4. Tap “Format the...
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How to modify the alarm recording duration?
Usually, the camera does not need to manually delete the video recorded by motion detection, the camera uses a loop recording methodWhen the SD card memory is full, the new video recorded by the camer...
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How to share 4G camera with family?
Please follow the below steps:After adding the camera to UBox APP, you are the administrator of the camera. If you have added a camera on phone A (administrator) and want to view it on phone B (new ph...
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How to modify the alarm recording duration of the 4G camera?
Usually, the camera does not need to manually delete the video recorded by motion detection, the camera uses a loop recording methodWhen the SD card memory is full, the new video recorded by the camer...
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Why are there too many false alarms?
If the camera false alarm is too much, please refer to the following steps to adjust:1. Do not install the camera where it faces strong light/mirror/window/swimming pool.2. Do not place the camera too...
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Can I use 5G WiFi to connect to the camera?
Our camera currently only supports 2.4G WIFI because it can only work under 2.4G WIFI. If your router supports 5G WIFI, it may also support 2.4G WIFI. Please contact your router seller. Please tell me...
