Why isn't the app sending alert notifications to my phone?

1. Open the UBox app and check whether the notification icon (a bell) in the image below shows a slash. If a slash is displayed, it means you have enabled mute mode. Please tap to enable notifications. 



2. Please check the following settings in the app:
1) Cloud video storage: Open the UBox APP----Tap the camera to enter the live broadcast interface----Tap the settings icon in the upper right corner to enter Device settings----Tap "Storage management", check that "Cloud video storage" needs to be turned on.


2) Activity detection: In the Device settings interface, Tap "Activity detection", check that "Motion detection" needs to be turned on, and select "High" for Sensitivity.



3) Schedule setting: In the Device settings interface, Tap “Schedule setting”, check that “Arming time” needs to be turned on.

4) Cloud Video Duration: In the Device settings interface, tap “Cloud Video Duration”, select a duration (do not select "Fulltime recording"). Cloud storage will only save video when the camera detects motion. After selecting "Fulltime recording", the camera's motion detection sensor will be turned off and the video will be recorded to the SD card 24/7). 



3. If you still cannot receive alarm notifications after checking the settings, please uninstall and reinstall the UBox app. When opening the UBox app for the first time, please allow all permissions.