Warranty Policy

Last Updated: May 13, 2026

Thank you for choosing HOSAFE. We stand behind the quality of our security cameras and accessories. This Warranty Policy explains the warranty coverage, warranty period, exclusions, and how to request warranty support for products purchased from www.hosafe.com.

1. Standard Warranty Coverage

HOSAFE products are generally covered by a 1-year limited warranty from the date your order is delivered.

During the warranty period, if your product has a confirmed manufacturing defect under normal use, HOSAFE may, at our discretion, provide one of the following solutions:

Troubleshooting support
Replacement parts
Repair service
Product replacement
Another appropriate solution based on the specific issue

Warranty service is available only for eligible products purchased from www.hosafe.com or from authorized HOSAFE sales channels.

2. 2-Year Limited Warranty

HOSAFE provides a 2-year limited warranty for HOSAFE products, starting from the date of delivery.

If your HOSAFE product experiences any defects in materials or workmanship under normal use during the warranty period, HOSAFE will provide repair, replacement, or other warranty services in accordance with this Warranty Policy.

To claim warranty service, customers may be required to provide valid proof of purchase, including the order number, purchase date, and product model. Please keep your order confirmation, receipt, or invoice for warranty verification purposes.

3. What This Warranty Covers

This limited warranty covers defects in materials or workmanship under normal use, such as:

Product failure caused by a manufacturing defect
Camera hardware malfunction under normal operating conditions
Defective accessories included with the original product package
Charging, power, or connection issues caused by confirmed product defects
Other functional issues verified by HOSAFE support as warranty-related defects

4. What This Warranty Does Not Cover

This warranty does not cover damage or issues caused by:

Misuse, abuse, negligence, or improper handling
Incorrect installation or failure to follow the user manual
Unauthorized repair, modification, disassembly, or firmware changes
Accidental damage, drops, impact, or physical damage
Water damage caused by improper installation, open covers, damaged seals, or incorrect cable connection
Damage caused by extreme weather, fire, flood, lightning, power surge, or other external causes
Normal wear and tear
Lost or stolen products
Cosmetic damage that does not affect product performance
Damage caused by incompatible chargers, power adapters, solar panels, batteries, SIM cards, memory cards, or third-party accessories
Network issues, WiFi signal problems, cellular carrier issues, SIM card service issues, cloud service interruptions, or app service changes
Products purchased from unauthorized sellers or second-hand sources
Products without valid proof of purchase

5. Third-Party Services and Data Plans

Some HOSAFE cameras may require or support third-party apps, SIM cards, 4G cellular data plans, cloud storage, memory cards, or other external services.

This warranty covers eligible HOSAFE hardware defects only. It does not cover fees, interruptions, limitations, policy changes, or performance issues related to third-party apps, cellular carriers, SIM cards, cloud storage providers, internet service providers, or other third-party services.

6. How to Request Warranty Support

If you believe your product has a warranty-related issue, please contact HOSAFE Customer Support before sending anything back.

Email: support@hosafe.com

To help us process your request faster, please include:

Your order number
Proof of purchase
Product model
A clear description of the issue
Photos or screenshots, if applicable
A short video showing the problem, if possible
The troubleshooting steps you have already tried

Our support team may ask you to perform basic troubleshooting steps before confirming whether the issue is covered under warranty.

7. Replacement Policy

If a replacement is approved, HOSAFE may provide a new or refurbished replacement product of the same model or a comparable model with similar functions, depending on product availability.

A replacement product does not restart a new warranty period. The replacement will continue to be covered under the remaining warranty period of the original product, unless otherwise required by law.

8. Shipping for Warranty Service

Depending on the situation, HOSAFE may ask you to return the defective product or part for inspection.

Please do not return any product without contacting us first and receiving return instructions. Unauthorized returns may not be accepted.

Shipping responsibility may vary depending on the warranty case, product condition, purchase location, and applicable laws.

9. Products Purchased from Other Platforms

If you purchased your HOSAFE product from Amazon, Walmart, eBay, or another third-party marketplace, please contact the original seller or platform first for order-related support, returns, or refunds.

For product troubleshooting and warranty support, you may still contact HOSAFE support with your proof of purchase.

10. Warranty Limitations

This warranty is the exclusive limited warranty provided by HOSAFE for eligible products. To the maximum extent permitted by law, HOSAFE is not responsible for indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of recordings, property loss, business loss, or costs related to installation, removal, reinstallation, or third-party services.

HOSAFE security cameras are designed to help monitor property, but they do not guarantee prevention of theft, burglary, property damage, personal injury, or other security incidents.

11. Contact Us

For warranty questions or technical support, please contact:

HOSAFE Customer Support
Email: support@hosafe.com
Website: www.hosafe.com