Vidome | Camera

Quickly find the questions you're looking for by browsing the topic categories. Click any question to jump to its answer page.


Network & Connectivity
Why can't I add the WiFi camera to the app?
How do I check the WiFi frequency band?
What should I do if my router is 5 GHz WiFi?
Why is my WiFi camera offline?
What if I change my WiFi network or password?
How can I use my camera on a new phone?
Can the camera connect to a PC or other apps?
Can l add several cameras to the Vidome app?

Detection & Alarm
Why did the camera miss detecting some movements?
Why doesn't the Vidome app send me alert notifications?

Live View & Images
Why is the camera online but unable to load the live image?
Why is the live image blurry in the app after using the camera for a while?

Other Issues
How to share the camera with others?
What is the WiFi distance and how far can the camera see?


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