UBox | WiFi Camera
Quickly find the questions you're looking for by browsing the topic categories. Click any question to jump to its answer page.
Network & Connectivity
How to add my new camera to the app?
How do I check the WiFi frequency band?
What should I do if my router is 5 GHz WiFi?
Why can't I add the WiFi camera to the app?
Why is my camera offline?
What if I change my WiFi or WiFi password?
How can I use my camera on a new phone?
Can I add several cameras to the UBox app?
What is the WiFi distance?
Does it work with Alexa, NVR or any other 3rd party software/App?
Does this camera work on windows PC or MAC?
Power & Charging
How do I charge my solar-powered camera?
Why isn't my camera charging with the solar panel?
Why does my camera battery drain so quickly?
Why is my solar panel charging so slowly?
Motion Detection & Alarm
How to enable the sound alarm?
What should I do if there are too many false alarms?
Why did the camera miss detecting some movements?
Why isn't the app sending alert notifications to my phone?
How to set up "Detection Schedule" ?
Why doesn't the camera detect motion?
Why does the camera has a little delay for motion detection recording?
Live View & Images
How can I turn on night vision?
Why is the camera online but unable to load the live image?
Why is the live image blurry in the app after using the camera for a while?
SD & Cloud Storage
Why doesn't the SD card record videos?
Why can't I view videos from the SD card?
How long can the SD card record? Can it record 24/7?
How to delete the videos from SD card or Cloud storage?
How to format SD card?
How do I set the duration of motion-detected videos saved to the SD card or cloud storage?
I have subscribed to a cloud storage service. Why aren’t videos saved to the cloud?
Other Issues
Does the camera have auto-tracking?
How to share the camera with others?
After sharing my camera with someone, how do I remove their access to it?
How do I sync my phone's time to the camera?
How to find the camera's UID# ？
Why didn't I receive a confirmation email when registering an account?
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