UBox | 4G Camera
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Network & Connectivity
Why can't I add the 4G camera to the app?
Can I use the camera in other countries?
Why is my camera offline?
How to use APN to configure the camera in UBox APP?
Why the camera indicator light flashes red and blue alternately, and the camera cannot be connected?
Can the battery security camera work with Blue Iris, NVR or ONVIF software?
SIM Card & Service Subscription
Can I use my own SIM card?
Do I need to subscribe to a SIM card data plan to use the camera?
Can a single SIM card data plan be shared among multiple devices?
Why does my SIM card data run out so fast?
I’ve subscribed to cloud storage. Do I still need to subscribe to a SIM data plan?
Power & Charging
How do I charge my solar-powered camera?
Why isn't my camera charging with the solar panel?
Why does my camera battery drain so quickly?
Why is my solar panel charging so slowly?
Motion Detection & Alarm
How to enable the sound alarm?
What should I do if there are too many false alarms?
Why did the camera miss detecting some movements?
Why isn't the app sending alert notifications to my phone?
How to set up "Detection Schedule" ?
Why doesn't the camera detect motion?
Why does the camera has a little delay for motion detection recording?
Live View & Images
How can I turn on night vision?
Why is the live image blurry in the app after using the camera for a while?
Why does the camera is online but fail to load the live image in the app?
SD & Cloud Storage
Why doesn't the SD card record videos?
Why can't I view videos from the SD card?
How long can the SD card record? Can it record 24/7?
How to delete the videos from SD card or Cloud storage?
How to format SD card?
How do I set the duration of motion-detected videos saved to the SD card or cloud storage?
I have subscribed to a cloud storage service. Why aren’t videos saved to the cloud?
Other Issues
Does the camera have auto-tracking?
How to share the camera with others?
After sharing my camera with someone, how do I remove their access to it?
How do I sync my phone's time to the camera?
How to find the camera's UID# ？
Why didn't I receive a confirmation email when registering an account?
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