Shipping Policy
Last Updated: May 13, 2026
Thank you for shopping at www.hosafe.com. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.
1. Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will generally be processed on the next business day.
Processing may take longer during peak seasons, sales events, holidays, or when additional order verification is required.
2. Shipping Destinations
We currently ship to available service areas shown at checkout. Shipping availability may vary depending on product type, destination, warehouse stock, and carrier service coverage.
If we cannot ship to your address, we will contact you or cancel and refund the order.
3. U.S. Shipping
For U.S. orders, products may ship from a U.S. warehouse when inventory is available. This helps customers receive products faster and more conveniently.
Estimated delivery time for U.S. orders is typically 3–7 business days after shipment, depending on destination, carrier, and warehouse availability.
Delivery times are estimates only and are not guaranteed.
4. International Shipping
For international orders, delivery times may vary depending on the destination country, customs clearance, carrier service, and local delivery conditions.
Customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges required by the destination country, unless otherwise stated at checkout.
5. Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before payment.
Shipping costs may vary based on:
- Destination
- Product weight and size
- Shipping method
- Warehouse location
- Promotions or free-shipping offers
Original shipping fees are generally non-refundable unless the return is due to our error or a confirmed product defect.
6. Order Tracking
After your order ships, we will send you a shipping confirmation email with tracking information when available.
You can also track your order through the order tracking page on our website or by contacting support@hosafe.com.
Please allow time for tracking information to update after the carrier receives the package.
7. Delivery Issues
Please make sure your shipping address is complete and accurate before placing an order.
HOSAFE is not responsible for delays or delivery failures caused by:
- Incorrect or incomplete shipping address
- Carrier delays
- Weather conditions
- Natural disasters
- Customs delays
- Refused packages
- Unclaimed packages
- Failed delivery attempts
- Remote-area delivery limitations
If your package is marked as delivered but you have not received it, please check with your household members, neighbors, front desk, mailroom, or local carrier first. If you still cannot locate it, contact us at support@hosafe.com.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us as soon as possible.
For damaged packages, please provide:
- Order number
- Photos of the outer package
- Photos of the damaged product
- Photos of the shipping label
- A brief description of the issue
We may work with the carrier to investigate and determine an appropriate solution.
9. Split Shipments
If your order includes multiple products, they may be shipped separately depending on warehouse availability. You may receive more than one tracking number.
10. Pre-Order or Out-of-Stock Items
If an item is on pre-order, backorder, or temporarily out of stock, the estimated shipping time may be longer. We will try to provide updated shipping information when available.
11. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned due to an incorrect address, we may deduct shipping fees, return shipping fees, and carrier charges from any refund, unless otherwise required by law.
12. Contact Us
For shipping questions, please contact:
HOSAFE Customer Support
Email: support@hosafe.com
Website: www.hosafe.com
