Privacy Policy
Last Updated: May 13, 2026
HOSAFE respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.hosafe.com, place an order, create an account, contact customer support, subscribe to our emails, or otherwise interact with our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide
When you place an order, create an account, contact us, register for warranty service, or subscribe to our newsletter, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Product model and serial number, if provided
- Customer service messages
- Photos, videos, or screenshots you choose to send for troubleshooting or warranty support
Payment Information
Payments are processed by third-party payment providers. We do not directly store your full credit card number or complete payment credentials on our website servers.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Pages viewed
- Referring website
- Time and date of visit
- Cookies and similar tracking technologies
Product and Support Information
If you contact us for technical support, we may ask for product-related information such as camera model, app name, firmware version, network type, SIM card status, screenshots, photos, or short videos to help diagnose the issue.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Provide order updates and shipping notifications
- Respond to customer service requests
- Provide troubleshooting, warranty, repair, replacement, or return support
- Improve our website, products, and services
- Prevent fraud and unauthorized transactions
- Send promotional emails if you have subscribed or where permitted by law
- Comply with legal, tax, accounting, and regulatory obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, remember your preferences, analyze traffic, and support marketing activities.
You can disable cookies through your browser settings. However, some website features, such as shopping cart functions or account login, may not work properly if cookies are disabled.
4. Email Marketing
If you subscribe to our newsletter or promotional emails, we may send you product updates, offers, and marketing messages.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@hosafe.com.
5. How We Share Information
We do not sell your personal information in the traditional sense. However, we may share information with trusted third parties when necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email service providers
- Customer service tools
- Analytics and advertising partners
- Fraud prevention providers
- Legal, tax, or compliance advisors
These third parties are only authorized to use your information as needed to provide services to us or as required by law.
6. Third-Party Apps, Cloud Services, and SIM/Data Services
Some HOSAFE cameras may work with third-party mobile apps, cloud storage services, SIM cards, cellular data plans, or other service providers. Those services may have their own privacy policies and terms.
This Privacy Policy applies to www.hosafe.com and HOSAFE customer interactions. It does not control how third-party apps, app developers, cellular carriers, cloud storage providers, or payment processors collect or use your information. Please review the privacy policy of the relevant app or service before using it.
7. Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, warranty service, legal compliance, accounting, dispute resolution, and fraud prevention.
9. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, such as the right to request access, correction, deletion, or restriction of certain information.
If you are a California resident, you may have rights under the California Consumer Privacy Act, including the right to know, delete, correct, opt out of certain sharing or selling of personal information, limit the use of sensitive personal information, and not be discriminated against for exercising your privacy rights.
To submit a privacy request, please contact us at:
We may need to verify your identity before processing your request.
10. Children’s Privacy
Our website and products are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
11. International Users
If you access our website from outside the United States, your information may be transferred to and processed in countries where our service providers or business operations are located. By using our website, you understand that your information may be processed outside your country of residence.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of our website after any changes means you accept the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
HOSAFE Customer Support
Email: support@hosafe.com
Website: www.hosafe.com
