How can I use my camera on a new phone?

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How to Use Your Camera on a New Phone?

How to Use Your Camera on a New Phone

Quick answer: If you have not deleted the camera from your original account, install the EseeCloud/UBox/AJCloud/Vidome app on your new phone and log in to the same account. The camera should still appear in the device list. If you already deleted the camera, reset the camera and add it again in the EseeCloud/UBox/AJCloud/Vidome app.

If the Camera Is Still in Your Original Account

If you only changed to a new phone and did not delete the camera from your original account, you do not need to reset or add the camera again.

Follow these steps:

Download and install the EseeCloud/UBox/AJCloud/Vidome app on your new phone.
Log in with the same account you used on your old phone.
Open the device list in the app.
Your camera should still appear there and can be used normally.

Tip: If the device list is empty, first confirm that you logged in to the original account. If you create a new account or log in to a different account, the camera may not appear.

If You Already Deleted the Camera

If the camera was deleted from the original account, it needs to be added again before it can be used on the new phone.

Follow these steps:

Reset the camera first.
Open the EseeCloud/UBox/AJCloud/Vidome app on your new phone.
Follow the app instructions to add the camera again.
After the camera is added successfully, it can be viewed and managed from the new phone.

Important: Only reset the camera when you need to add it again. If the camera is still connected to your original account, logging in to that same account is usually the easiest way to use it on a new phone.

Common Reasons the Camera Does Not Appear

You logged in to a different EseeCloud/UBox/AJCloud/Vidome account.
The camera was deleted from the original account.
The camera was reset but has not been added again.
The camera is offline or does not have a stable network connection.

Still Need Help?

If you cannot find the original account, the camera shows that it is bound to another account, or the camera cannot be added again after reset, contact HOSAFE support with your order number, camera model, app name, and a screenshot of the issue.