How do I delete videos from SD card or cloud storage?

For SD card recordings, remove the SD card from the camera, insert it into a card reader, connect it to a computer, and delete videos manually. You can also format the SD card in the app to erase all recordings. For cloud storage recordings, open the app, select the individual videos you want to remove, and delete them directly.

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How to delete the videos from SD card or Cloud storage?

How to Delete Videos from SD Card or Cloud Storage

Quick answer: For SD card recordings, remove the SD card and delete files on a computer, or format the SD card in the app to erase all recordings. For cloud storage recordings, select the videos in the app and delete them directly.

Delete Videos from the SD Card

There are two common ways to delete recordings saved on the SD card. You can delete files manually on a computer, or you can format the SD card in the app to erase all recordings at once.

Option 1: Delete SD card videos on a computer

Turn off the camera before removing the SD card.
Take the SD card out of the camera.
Insert the SD card into a card reader.
Connect the card reader to your computer.
Delete the video files one by one.

Option 2: Format the SD card in the app

If you want to erase all SD card recordings at once, format the SD card in the app. Formatting will remove all saved recordings from the SD card.

Delete Videos from Cloud Storage

For cloud storage videos, open the app, select the individual videos you want to remove, and delete them directly.

App screen showing how to delete individual videos from cloud storage — Select the cloud storage videos you want to remove, then delete them directly in the app.

Note: SD card videos and cloud storage videos are stored in different places. Deleting cloud videos does not automatically delete SD card videos, and formatting the SD card does not delete videos already saved in cloud storage.

Before You Delete or Format

If you need to keep any important footage, download or copy it before deleting videos or formatting the SD card. Once recordings are deleted or the SD card is formatted, they may not be recoverable.

Still Need Storage Help?

If videos cannot be deleted, the SD card cannot be read, or cloud videos do not appear correctly, check the related help pages below or contact HOSAFE support with your order number, camera model, app name, and a screenshot of the issue.