EseeCloud | Camera

Quickly find the questions you're looking for by browsing the topic categories. Click any question to jump to its answer page.



4G Camera

Network & Connectivity
Can I use my own SIM card?
Can I use the camera in other countries?
Why can't I add the 4G camera to the app?
Why is my 4G camera offline?
Can the camera connect to a PC or other apps?
Can l add several cameras to the EseeCloud app?

SIM Card & Service Subscription
Can I use my own SIM card?
Do I need to subscribe to a SIM card data plan to use the camera?
Can a single SIM card data plan be shared among multiple devices?
Why does my SIM card data run out so fast?
I’ve subscribed to cloud storage. Do I still need to subscribe to a SIM data plan?



WiFi Camera

Network & Connectivity
Why can't I add the WiFi camera to the app?
How do I check the WiFi frequency band?
What should I do if my router is 5 GHz WiFi?
Why is my WiFi camera offline?
What if I change my WiFi network or password?
How can I use my camera on a new phone?
Can the camera connect to a PC or other apps?
Can l add several cameras to the EseeCloud app?

4G & WiFi General FAQs

Power & Charging
How do I charge my solar-powered camera?
Why is my solar panel charging so slowly?
Why isn't my camera charging with the solar panel?

Motion Detection
Why did the camera miss detecting some movements?

Alarm & Notification
Why doesn't the EseeCloud app send me alert notifications?
What should I do if there are too many false alarms?

Storage Issues
Why doesn't the SD card record videos?
How can l delete the videos from SD card?

Other Issues
How to share the camera with others?
Why is the live image blurry in the app after using the camera for a while?
Why is the camera online but unable to load the live image?



If the questions listed here don't cover what you're looking for, please contact us through the chat window in the bottom‑right corner of the website or by email at support@hosafe.com.