June 2023
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How to share the camera with families？
If you have added the camera on phone A (administrator), and you want to view it from Phone B (new phone), you can create a QR code on Phone A, then install CamHipro App on phone B and scan the code t...
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How to change the password of the camera？
Please follow the below steps:1. Open the CamHipro APP, click the setting icon in the lower right corner of the camera2. Tap "Change password"3. Input the "Old password", "New password" and "Confirm p...
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Why can’t see the camera’s WiFi signal in the phone’s WLAN settings？
Please make sure the camera is NOT connecting Ethernet cable, press and hold the reset button on the cable for 20 seconds, wait for restart and stop turning, check in your phone WLAN setting, there sh...
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How to access the camera through the web?
You can access the camera on the local Web browser, just put in the camera's right IP address, user name and password. Currently only support IE browser (Internet Explorer). (Find the IP address in t...
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How to Setup Email Alert on HX-2PT1？
For the Email Alert setting, please turn on “Alarm Capture sent to Email” in the app alarm management, and configure Email, see below photos for your reference. Please Note: The password is not your G...
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Alarm too Sensitive.
This is a basic motion detection camera, it is triggered by motion (the live picture changes, like rain, moving leaves, etc.)1, Please adjust the direction, avoid the moving targets which is not impor...
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How to make Floodlight work at night?
Open camera live view page on phone app, slide left twice at the bottom, tap "Night Vision Mode" icon, you can see "Ordinary", "Color" and "Intelligent". "Ordinary" means only IR LED work, black/white...
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How to record only alarm video instead of 24/7 video?
Open the CamHipro APPPlease follow the below steps:1. Tap the setting icon in the lower right corner of the camera2. Go to “SD card plan recording”3. Turn off the "Enable recording"4. Go to "Alarm man...
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Can the power cord of the camera be extended?
If you need to extend the power adaptor cord, please do NOT extend at output lead, has to extend AC input lead, otherwise the camera may be damaged in 1 month when it is power shortage. It is easy to ...
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How to turn on Sound Alarm?
If you want the camera to make a sound when it detects motionPlease follow the below steps:1. Tap the settings icon2. Tap “Alarm management and notification”3. Turn on “When the alarm is triggered,......
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Why can't I access my camera remotely?
It may be that you have not configured the wireless network for the camera,Please refer to the following figure to set:Please connect the camera to the router with a network cable, and connect the pow...
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Why can't the CamHipro APP receive alarm messages？
If you want to receive motion Alert on phone CamHipro APPPlease make sure the switch “Motion detection alarm” and “receive alarm push” are both ONPlease follow the below steps:1. Tap on the settings i...
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How to delete videos stored in SD card？
If you need to delete a video, you need to take out your SD card and delete it on the computer one by one. Or use the APP to format the entire SD card to delete all records Please follow the below ste...
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How can I talk through the camera?
If you want to talk with a camera, need to go to the live video page1. Activate the Speaker icon, you can hear from the camera 2. Long press to activate microphone icon to speak Remark: You can not h...
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How to change the camera Time Zone?
Please follow the below steps:1. Tap on the settings icon2. Tap “Time Setting”3. Tap "Device time zone"4. Select the same time zone as your phone's time zone (or you can search "what is my time zone" ...
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How to make the camera track objects automatically? Can sound trigger tracking?
Please open the CamHipro APP on your phoneEnter the camera live view page, and slide to the left twice at the bottom, you can see that there is a "Tracking Switch" icon at the bottom, tap to open to s...
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Why can't I see the video in the SD card?
Please follow the steps below to check:1. Make sure your camera is properly inserted into the SD card2. Tap the settings icon in the lower right corner of the camera, tap “SD card settings”, and check...
