October 2021
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How to share the camera with family？
Please download Camhipro on the phone that needs to be shared(tap +-->ip camera-->device in use-->input UID and password). Please refer to the figure below to set：
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How to add HX-2PT1 to PC software?
Please make sure your camera has been added to your phone app successfully.Download the latest version HiP2P software via blow link:https://drive.google.com/file/d/1y_jce7lksZFrlDeB04a39CXymjs9Tbb9/vi...
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Why can't I access my camera remotely?
It may be that you have not configured the wireless network for the camera, please refer to the following figure to set:After the camera's wireless network configuration is successful, you can access ...
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What to do if I forget the camera password？
1. Delete the camera in Camhipro.2. Connect the camera to the power supply, press and hold the reset button for 20 seconds. The camera will emit a "boom" and then start to rotate. After the camera sto...
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What should I do if the pc software HIP2P says password error after changing the password on the mobile phone app?
After changing the password on the mobile phone, you also need to update the camera password on the computer, please refer to the below pictures:
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How to record only alarm video instead of 24/7 video?
Tap camera setting icon-->SD card plan recording--> turn off the "Enable Recording"Tap camera setting icon-->Alarm management and notification-->turn on this "alarm recording to sd card"Please refer t...
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How to change the password of the camera？
Change password: The camera default user name: admin, password: admin, please change the password after finish setup. Tap camera setting icon-->Change password-->input old password “admin” and new pas...
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What operating system is supported by the outdoor security cam？
Mobile devices support Android phone, iPhone, and iPadComputer supports windows system and MAC system
