Solar WiFi Security Camera (UBox App)
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The time on the camera is different from that on the phone, how to change it?
If you want to change the camera time, please follow the steps below:1.Open the UBox APP → click the camera to enter the live view page → the setting icon in the upper right corner → “Synchronization...
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Camera connection to WiFi is unstable or disconnected?
If the connection between your camera and WiFi is unstable or disconnected, please refer to the following steps to check the camera:1. It may be that the battery of the camera is low. Please use the U...
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The camera cannot be paired or added to the Ubox APP?
If your camera cannot be paired and added successfully, please follow the steps below to check the camera:1. Turn on the power switch of the camera, wait for the camera indicator light to turn blue, a...
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Why can't I receive the confirmation email?
After you click "Register", you will receive a confirmation email within 60 seconds.If you still do not receive the confirmation email, please follow the steps below to check:1. If the network is unst...
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Why doesn't the camera detect motion?
When your camera doesn't detect motionPlease follow the steps below to check your camera:1. Please check the installation position of the camera1.1 Please do not install the camera too high, because t...
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Why are there too many false alarms?
Please follow the below steps:1. Open the UBox APP, go to the camera live view page2. Tap the settings icon in the upper right corner3. Tap “Activity detection”4. Adjust the sensitivity in "Sensitivit...
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Why does not the battery last long?
1. Please make sure the solar panel is connected well, there should be a lighting icon on the live view picture in the day time, if there is not lighting icon, the solar panel does not connect well a...
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How long can the SD card record, can it record 24*7?
This camera supports a 16G~128G micro sd card, usually a 32G sd card can save videos for 1 month, it is based on how often the camera is triggered per day. And if you do need it continues recording, ...
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My phone can not receive push message
If your mobile phone does not receive the alarm push, it may be that the push notification is turned off in your UBox APP.Remark: Please make sure you allowed ALL permissions when you run the app for ...
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How to format SD card?
Please follow the below steps to Format SD card via the APP:1. Open the UBox APP, enter the camera live view page2. Tap the setting icon in the upper right corner3. Tap “Memory card”4. Tap “Format the...
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How to modify the alarm recording duration?
Usually, the camera does not need to manually delete the video recorded by motion detection, the camera uses a loop recording methodWhen the SD card memory is full, the new video recorded by the camer...
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How to share the camera with families?
Please follow the below steps:After adding the camera to UBox APP, you are the administrator of the camera. If you have added a camera on phone A (administrator) and want to view it on phone B (new ph...
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Why does the camera warning: Incorrect Password?
We just updated the firmware and fix the problem, please kindly go to the camera setting page to upgrade the camera firmware and test more, see if it works well.
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How can I turn on the night vision?
The night vision is automatically, it only works when there is not enough light, and you can easy switch the flflood light or infrared led when you watch live picture. The flfloodlight is ON when it ...
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How can I delete the videos from SD cards or Cloud storage?
It allows you to delete the single recording from Cloud storage, but for the sd card recordings, you have to format the sd card or take out the sd card to delete the videos.
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Why can not I receive notification on phone app?
Please make sure you allowed ALL permissions when you run the app at the first time, or go to phone app permission management page to allow all permissions, Or you can re-install the UBOX app, if stil...
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Is the camera waterproof, can it work outside?
This camera is IP66 weatherproof, it is ok to work outside, temperature -20~+60℃.
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How far can the camera see?
For day time, it can see about 100~150ft, for night vision, it can see about 30~60ft.
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What is the WiFi distance?
The WiFi distance is about 30~100ft, depends on the blocks/interference between the camera and WiFi router.
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Can I use the camera if I do not have WiFi?
The camera has to be set up with WiFi, otherwise the camera can not be added to the APP, if the WiFi is disconnected, it can also be triggered and save videos to SD card, and you can playback the vide...
